Job Description
Greetings from Peoplefy!
We are hiring a Technical Account Manager (TAM) to own post-sales success for large enterprise banking clients on a mission-critical Saa S platform.
This role is ideal for professionals who have managed enterprise platforms end-to-end in production driving reliability, customer outcomes, incident leadership, and operational excellence
Experience - 9+ years
Location - Thiruvananthapuram (Hybrid)
Notice Period - Immediate - 60 days negotiable
Key Responsibilities:
- Own strategic customer accounts end-to-end (success plans, QBRs, executive communication)
- Act as the single point of accountability for platform performance, stability, and adoption
- Lead P1/P2 incident management, escalations, RCA/post-mortems, and preventive actions
- Orchestrate releases, change windows, rollback readiness, and runbook governance
- Partner closely with Cloud Ops/SRE, Engineering, and Support teams
- Track reliability metrics such as uptime, MT...
We are hiring a Technical Account Manager (TAM) to own post-sales success for large enterprise banking clients on a mission-critical Saa S platform.
This role is ideal for professionals who have managed enterprise platforms end-to-end in production driving reliability, customer outcomes, incident leadership, and operational excellence
Experience - 9+ years
Location - Thiruvananthapuram (Hybrid)
Notice Period - Immediate - 60 days negotiable
Key Responsibilities:
- Own strategic customer accounts end-to-end (success plans, QBRs, executive communication)
- Act as the single point of accountability for platform performance, stability, and adoption
- Lead P1/P2 incident management, escalations, RCA/post-mortems, and preventive actions
- Orchestrate releases, change windows, rollback readiness, and runbook governance
- Partner closely with Cloud Ops/SRE, Engineering, and Support teams
- Track reliability metrics such as uptime, MT...
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