Product Support Manager

for our Careers & Life at JCB pages

About the role:

We’re looking for an enthusiastic and technically minded Product Support Manager to join our team at the JCB World Parts Centre. In this role, you will be at the heart of driving product quality, customer satisfaction and continuous improvement across our parts operation. You’ll act as a key link between our customers, engineering teams, and wider business functions—ensuring that our products consistently meet the high standards expected of the JCB brand. This is an exciting opportunity for someone with strong analytical ability, technical expertise, and a passion for delivering true customer delight.

What does this role involve day to day?

• Working closely with engineering, purchasing and quality teams to resolve potentially complex technical issues.
• Preparing and analysing failure and warranty information to measure product quality and reliability.
• Ensuring new ...