Job Description
About UKG
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company globally. At UKG, our purpose is people. We build award-winning HCM technology designed to inspire every organization to become a great place to work, and we support that mission with a culture that values empathy, inclusion, and growth.
About the Role
As a Product Support Representative II on the Rapid Response team, you will serve as a critical first point of contact for customers seeking timely, effective support across multiple channels. This entry-level role focuses on confident issue triage, delivering immediate value during customer interactions, and resolving or escalating issues appropriately to ensure a seamless customer experience.
Support provided in this role centers on application use, configuration assistance, and troubleshooting/diagnostic efforts for UKG Workforce Management (ProWFM) timekeeping solutions and related ancillary...
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company globally. At UKG, our purpose is people. We build award-winning HCM technology designed to inspire every organization to become a great place to work, and we support that mission with a culture that values empathy, inclusion, and growth.
About the Role
As a Product Support Representative II on the Rapid Response team, you will serve as a critical first point of contact for customers seeking timely, effective support across multiple channels. This entry-level role focuses on confident issue triage, delivering immediate value during customer interactions, and resolving or escalating issues appropriately to ensure a seamless customer experience.
Support provided in this role centers on application use, configuration assistance, and troubleshooting/diagnostic efforts for UKG Workforce Management (ProWFM) timekeeping solutions and related ancillary...
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