Product Support Specialist

Product Support Specialist

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Who We Are

We are a leading BIM company specializing in hands‑on, field‑focused Building Information Modeling (BIM) services. Since our establishment in 2007, we’ve grown into the largest and most experienced BIM production service provider in the United States, with over 5,000 projects completed. Our dedicated team of more than 500 professionals delivers tailored BIM solutions, including MEP Modeling, VDC/BIM Management, Laser Scanning, and Scan to BIM, by collaborating with architects, engineers, and owners to meet their specific needs.

Role Overview

As a Product Support Specialist, you will be the first point of contact for clients and internal teams, acting as the bridge between customers, the Service Desk, and Product Owners. Your primary responsibility is to analyze incoming requests and issues, translate them into actionable...