Product Support Specialist

Requirements

Must-haves

• 3+ years of customer support experience
• Experience with customer-facing communication across support channels
• Experience with basic technical concepts related to product usage and configurations
• Ability to follow defined processes and maintain accurate documentation
• Ability to manage time effectively and meet response and resolution deadlines
• Strong analytical and problem-solving skills
• Proficiency with Microsoft Office Suite or similar productivity tools
• Strong communication skills in both spoken and written English

Nice-to-haves

• Startup experience
• Bachelor's Degree in Computer Engineering, Computer Science, or equivalent

What you will work on

• Act as the first point of contact for customer questions and support requests
• Resolve common how-to, configuration, and product usage inquiries
• Triage incoming...