Product Support Specialist

The Opportunity

As a Product Support Specialist, you’ll diagnose complex issues, support product performance and help shape improvements that influence future machine design.

You will:

• Lead the development and execution of the Product Support Plan for your product lines (Application equipment & Planters)
• Travel to dealer and customer sites to investigate complex product issues beyond DTAC capability
• Analyse data (DTAC, warranty, parts sales, telematics, field reports) to identify emerging issues and support problem resolution
• Contribute to corrective action programs (NCCA) and Product Improvement Programs (PIPs)
• Support DTAC during busy seasons by taking cases and providing advanced technical support
• Deliver technical training to internal teams, dealers and customers
• Provide expert in-field product optimisation and feedback to factories, engineering and product teams
• Review technical public...