Product Support Specialist

Job Title: Specialist - Product Support

About Department:

Helpdesk Global, mainly helps the clients from SEA region in resolving the queries they have. Queries will be resolved through

ticketing system.

Position Purpose :

Handle the number of queries that are coming in the form of tickets give the right solution to it after discussing it with the internal team.

Preferred Functional Knowledge:

• Indian Payroll Knowledge
• Excellent Written & Verbal Communication
• Experience into Customer Support

Key Responsibility:

• Support clients on phone, email or remote support tools in using and deriving maximum value from the application
• Acquire and maintain a comprehensive understanding of greytHR - in terms of usage, configuration, implementation and value
• Proactively build strong customer relationships
• Understand client requirements, configure the greytHR application to address these requirement, port client data, provide user training and support the client in implementing the application in their organization in a time bound and professional manner
• Solutionize either through configurations or workarounds to address client specific requirements
• Develop competence in the use of all the information systems used in implementation of the application
• Ensure all project related activities are completed so as to enable the organization to continuously track and improve the support process

Tools experience if any:

Experience in GreytHR & Freshdesk

Benefits:

• Excellent Opportunity to be involved in high impact work and progressive learning environment.
• Great team members energy filled work environment.
• Competitive salary.