Job Description
Job Title: Specialist - Product Support
About Department:
Helpdesk Global, mainly helps the clients from SEA region in resolving the queries they have. Queries will be resolved through
ticketing system.
Position Purpose :
Handle the number of queries that are coming in the form of tickets give the right solution to it after discussing it with the internal team.
Preferred Functional Knowledge:
- Indian Payroll Knowledge
- Excellent Written & Verbal Communication
- Experience into Customer Support
Key Responsibility:
- Support clients on phone, email or remote support tools in using and deriving maximum value from the application
- Acquire and maintain a comprehensive understanding of greyt HR - in terms of usage, configuration, implementation and value
- Proactively build strong customer relationships
- Understand client requirements, configure the greyt HR application to address these requirement, port client data, provide user training and sup...
About Department:
Helpdesk Global, mainly helps the clients from SEA region in resolving the queries they have. Queries will be resolved through
ticketing system.
Position Purpose :
Handle the number of queries that are coming in the form of tickets give the right solution to it after discussing it with the internal team.
Preferred Functional Knowledge:
- Indian Payroll Knowledge
- Excellent Written & Verbal Communication
- Experience into Customer Support
Key Responsibility:
- Support clients on phone, email or remote support tools in using and deriving maximum value from the application
- Acquire and maintain a comprehensive understanding of greyt HR - in terms of usage, configuration, implementation and value
- Proactively build strong customer relationships
- Understand client requirements, configure the greyt HR application to address these requirement, port client data, provide user training and sup...
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