Job Description

  • Pre-sale product inspection and testing.
  • Pre-sale product assembly, as needed.
  • Manage and implement on-site installation, repair, maintenance, and test tasks.
  • Ensure proper turnover of product.
  • Facilitate technical training for handlers of product to ensure proper use or application.
  • Provide service and customer support during field visits or dispatches.
  • Diagnosing possible technical problems, determining and implementing proper solutions.
  • Comprehend customer requirements and make appropriate recommendations.
  • Build positive relationships with customers.
  • Produce timely and detailed service reports, continuous monitoring data and analysis, and other technical documents.
  • Cooperate and communicate with other teams (e.g. sales, technical) and ensure smooth coordination.
  • Give applicable technical product analysis, forecasting, and advice to Supply Chain Management.
    • Requirements and Qua...

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