Product Support Specialist

Roles and Responsibilities:

• Develop an in-depth understanding of People Security Management, and Threatcop's products (TSAT, TLMS, DMARC, and TPIR).
• Provide live product demonstrations to clients, showcasing key features, usage benefits, and security functionalities.
• Serve as the primary point of contact for customer inquiries, delivering quick and effective solutions to product usage questions and technical issues.
• Guide clients through product setup, usage, and troubleshooting to ensure smooth and effective adoption.
• Conduct client onboarding sessions, educating users on leveraging Threatcop's AI-driven platform for real-world threat simulation, reporting, and incident response.
• Collect customer feedback on product performance and suggest improvements to the team to enhance usability and functionality.

Key Skills and Qualifications:

• Bachelor's de...