Product Support Specialist

**Job Title:** **Product Support Specialist**
**Job Description:**
The Product Support Specialist is responsible for providing world-class support experiences to our customers. This role requires the individual to be trustworthy, collaborative, accountable, respectful, and innovative. They are responsible for resolving customer reported issues within the Cornerstone Galaxy product suite. The Specialist will utilize their knowledge, expertise, and exceptional soft skills to understand the customer and interpret their needs to ensure they are achieving maximum value from their Cornerstone solution
**In this role you will…**
+ Respond to customer cases in line with service level objectives.
+ Triage and resolve issues as a member of the frontline support team.
+ Follow case elevation protocols to hand off cases that require the next level of support if needed.
+ Approach each case with a goal of ensuring Cornerstone products are performing at an optimal level by addr...