Product Support Specialist – Regulatory Reporting

What you'll do

We areseekinganalytical, detail-orientedand customer-focused professionals to join our global support team asaProduct Support Specialist – Regulatory Reporting Products(Remotefrom LATAM).In this role, you will provide functional support to our clients while contributing to 24/7 global service continuity through a coordinated Follow the Sun (FTS) supportmodel. This position offers an excellent opportunity to deepen your expertise in regulatory reporting, work with diverse financial frameworks, and ensure client success with our solutions.

Key Responsibilities

• Business and Functional Troubleshooting:
  • Serve as a trusted advisor for clients using our regulatory reporting products, resolving functional inquiries and guiding best practices.
  • Analyze and troubleshoot business rules and configurations to resolve issues effectively.
  • Investigate discrepancies in regulatory calculations, collaborating with ...