Product Support Specialist – Regulatory Reporting

We are seeking analytical, detail-oriented and customer-focused professionals to join our global support team as a Product Support Specialist – Regulatory Reporting Products (Remote from LATAM) . In this role, you will provide functional support to our clients while contributing to 24/7 global service continuity through a coordinated Follow the Sun (FTS) support model.

This position offers an excellent opportunity to deepen your expertise in regulatory reporting, work with diverse financial frameworks, and ensure client success with our solutions.

Key Responsibilities

Business and Functional Troubleshooting

• Serve as a trusted advisor for clients using our regulatory reporting products, resolving functional inquiries and guiding best practices.
• Analyze and troubleshoot business rules and configurations to resolve issues effectively.
• Investigate discrepancies in regulatory calculations, collaborating with internal teams ...