Product Support Specialist (SaaS) (Technical) (Night Shift) - 54147397437

Overview

Senior Customer Success Analyst (Night Shift)

Location: Remote (Philippines, Latin America, or South Africa)

Compensation: (The final offer is at the client’s discretion and depends on the candidate’s interview result, skills, and experience.)

Industry: AI / B2B SaaS

Schedule: Full-time, 40 hours per week

Shift Coverage: Night Shift, 5:00 PM to 3:00 AM ET

About the Company

Our client is a fast-growing AI-powered technology company serving U.S.-based customers. The company operates in a fast-paced startup environment where customer trust, speed, and execution are critical. The team is building foundational customer success operations and values ownership-driven contributors.

Role Overview

This Senior Customer Success Analyst role covers night shift support for U.S.-based customers and plays a critical role in maintaining continuity, responsiveness, and quality during off-hours. You will ...