Job Description

JOB DESCRIPTION

Job Title

Product Support Specialist (ultrasound)

Job Description

As a Product Support Specialist, you will be providing expert level technical support to worldwide response centers and field product specialists.

Your role:

  • Developing and implementing action plans for escalated customer sites.
  • Developing service communications (service bulletins, field change orders) for distribution to the field service organization and updates to knowledge management systems.
  • Maximizing customer satisfaction with our current products through timely and responsive monitoring of product reliability and performance data.
  • Understanding the support needs of our customers, and championing those needs through serviceability reviews in the development of new products, as well as enhancements to the existing product portfolio.
  • Driving process and quality improvements through sustaining engineering pro...
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