Job Description
**Responsibilities:**
• Fulfill end-user requests for non-routine and complex/technical tasks.
• Provide guidance to end-users on application functionality and procedural topics that are within assigned remit.
• Escalate end user requests and incidents to higher level support staff or management in accordance with the escalation path for the assigned system or process.
• Contribute and implement ideas to improve overall quality and efficiency of systems and processes. Act as a change advocate.
• Maintain compliance with SOP, training, time reporting requirements, other procedures, and applicable regulatory requirements.
• As assigned, perform system/process checks, QC tasks and applicable follow-up actions.
• Perform system User Acceptance Testing (UAT), informal testing or validation as assigned.
• Participate in or lead training design activities or perform training delivery for end-users within the ass...
• Fulfill end-user requests for non-routine and complex/technical tasks.
• Provide guidance to end-users on application functionality and procedural topics that are within assigned remit.
• Escalate end user requests and incidents to higher level support staff or management in accordance with the escalation path for the assigned system or process.
• Contribute and implement ideas to improve overall quality and efficiency of systems and processes. Act as a change advocate.
• Maintain compliance with SOP, training, time reporting requirements, other procedures, and applicable regulatory requirements.
• As assigned, perform system/process checks, QC tasks and applicable follow-up actions.
• Perform system User Acceptance Testing (UAT), informal testing or validation as assigned.
• Participate in or lead training design activities or perform training delivery for end-users within the ass...
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