Product Support Tech Advisor

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.

• Fulfill end‑user requests for non‑routine and complex/technical tasks.
• Provide guidance to end‑users on application functionality and procedural topics that are within the assigned remit.
• Escalate end‑user requests and incidents to higher‑level support staff or management in accordance with the escalation path for the assigned system or process.
• Contribute and implement ideas to improve overall quality and efficiency of systems and processes. Act as a change advocate.
• Maintain compliance with SOP, training, time‑reporting requir...