Product Support Trainee

Job Overview

Performs routine and non-routine system administration, tier 2 end-user support and technical/complex support tasks. May support internal and external customers. May participate in special projects, train and mentor new team members and serve as a SME within the team.

Essential Functions

• Fulfill end-user requests for non-routine and complex/technical tasks.
• Provide guidance to end-users on application functionality and procedural topics that are within assigned remit.
• Escalate end user requests and incidents to higher level support staff or management in accordance with the escalation path for the assigned system or process.
• Contribute and implement ideas to improve overall quality and efficiency of systems and processes. Act as a change advocate.
• Maintain compliance with SOP, training, time reporting requirements, other procedures, and applicable regulatory requirements.
• As assigned,...