Job Description

THE ROLE

The
Product Analysis and Customer Support (PACS) team delivers expert-level support
to clients utilizing Temenos products, encompassing both implementation-phase
projects and live customers. PACS oversees all client support requests,
ensuring a seamless product experience and fostering client satisfaction.
We are currently looking for candidates with Wealth Front Office(TripleA Plus) experience candidates. (Profiles from Temenos partner company will not be considered). 

OPPORTUNITIES
  • Review logged tickets for completeness; gather additional details from clients as needed.
  • For defects, document detailed analysis including root cause, product impact, and proposed resolution to aid development and testing teams.
  • For non-defects, guide clients with clear explanations and procedures to meet their requirements.
  • Serve as a technical reference during implementations and upgrades, supporting client IT teams.
  • Build and enhance tools to reduce analysis time and improve customer experience, with potential integration into the core product.
  • Provide onsite ticket analysis support during key client milestones such as go-live, branch rollouts, and upgrades.
  • Build expertise in the Wealth Front Office (TripleA Plus) through structured training, on-the-job learning, and knowledge collateral.
  • Work directly with customers to train users, troubleshoot issues, and differentiate bugs from non-bugs, routing them appropriately.
  • Review PACS Technical Support solutions for functional quality, clarity, efficiency, and compliance with TEMENOS/market standards.
  • Understand market wealth concepts and align them with Wealth Front Office (TripleA Plus)/Transact to resolve client tickets effectively.
  • Act as the PACS frontline, engaging in discussions with clients, partners, consultants, and architects.
  • Collaborate with Product, RSH, Support Managers, and delivery teams to manage and resolve customer issues and escalations.
    • SKILLS
  • BE/BTech candidate with 3 to 6 years’ of relevant experience in software development and Support with prior knowledge in Wealth Front Office (TripleA Plus) Product/Application.
  • Excellent troubleshooting and problem-solving skills is required.
  • Excellent Programming & debugging skills with Experience in Java. 
  • Should be able to deliver 24 X 7 support to our global customer base
    •  VALUES
  • Care - We care and listen to each other, our clients, partners and the communities we serve
  • Commit - We commit with determination and persistence to make things happen
  • Collaborate - We collaborate within Temenos and across a wider partner ecosystem
  • Challenge - We challenge the status quo, try to look at things differently and drive change
    •  SOME OF OUR BENEFITS include:
  • Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second month
  • Civil Partnership: 1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership
  • Family care: 4 weeks of paid family care leave
  • Recharge days: 4 days per year to use when you need to physically or mentally needed to recharge
  • Study leave: 2 weeks of paid leave each year for study or personal development 

    • Apply for this Position

    Ready to join ? Click the button below to submit your application.

    Submit Application