Product Surveillance Coordinator

Product Complaint & Case Management

• Receive and manage product complaints and feedback from Asian markets, including hospitals, distributors, and external stakeholders.

• Promptly log all incoming complaints and create formal case records, ensuring completeness and accuracy of information captured, including:

• Nature of the complaint or feedback

• Product and device details
• Description of the issue or defect
• Country of origin
• Caller or reporting party details
• Ensure all cases are created, documented, and acknowledged within 48 hours, with a strong emphasis on speed, accuracy, and responsiveness.

Coordination & Follow-Up

• Coordinate closely with regional teams to ensure timely follow-up, investigation, and resolution of reported cases.
• Support proper documentation and information flow across internal stakeholders.
• Work closely with on-site operations and co...