Product Technical Support II (API Software) for Awesome CX by Transcom - Davao

Join our Awesome CX by Transcom Family as a Product Technical Support II

Awesome CX by Transcom is looking a highly detail-oriented and organized Product Technical Support II to join our Production team.

This role is responsible for monitoring and identifying negative reviews on the Amazon platform, proactively contacting customers, and assisting them in resolving issues encountered during product use.

The specialist will also analyze logs, API, responses, and perform basic database queries to locate root cause.

Responsibilities

• Provide technical support to customers via the ticketing system
• Troubleshoot software issues related to device connectivity, mobile applications, firmware, and cloud services
• Collaborate closely with R&D teams to identify and resolve technical issues
• Ensure customer satisfaction through timely and professional communication

Qualifications

• Bachel...