Product User engagement

Product - User Engagement Specialist

The User Engagement Specialist will sync all projects that aim to increase the organic improvement of user engagement with the platform. Both external user and internal.

This person define and be the focal point for any project that aims to send automated communications to users, both internal and external, ensuring technical compliance and balancing the user experience due to these communications.

Responsibilities:

• Lead projects that aim to increase organic portal user engagement
• Oversee, direct and advise other user engagement project leaders on how to effectively integrate their project into the existing user engagement scheme
• Plan and activate user engagement tools for accuracy, scale and automation (ChurnZero and/other)
• Manage production deliverables and capabilities with service-level SLA
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