Job Description

Description

  • TDI PB Germany Service Operations provides 2nd Level Application Support for business applications used in branches, by mobile sales or via internet. The department is responsible for the stability of the applications. Incident Management and Problem Management are the main processes that account for the required stability. In-depth application knowledge and understanding of the business processes that the applications support are our main assets.
  • The role is to support applications in the Investment domain.
  • The most critical application in this area is the Euro Engine 2 (EE2) which is the central system for all German back-office activities in securities processing. These are activities such as trade confirmations, mass transaction processing, financial reporting, settlement and collateral Management, position and P&L management, provision and interest calculation. Main interfaces of the EE2 system include real-time feeds for executed trades from various front ends, clearing & settlement interfaces including S.W.I.F.T. To fulfill these tasks the system uses batch and online processing on mainframe with 3270-Terminal-Emulation. The IT system uses CICS, Cobol, MQ, DB2, JCL and is hosted by Kyndryl.
  • The main tasks of the Service Management Analyst are monitoring and tracking activities, analysing issues, and supporting the resolution of issues. The Service Management Analyst has knowledge of and experience in all relevant tools used in the Service Management environment.

    • What we’ll offer you

    As part of our flexible scheme, here are just some of the benefits that you’ll enjoy,

  • Best in class leave policy.
  • Gender neutral parental leaves
  • 100% reimbursement under childcare assistance benefit (gender neutral)
  • Sponsorship for Industry relevant certifications and education
  • Employee Assistance Program for you and your family members
  • Comprehensive Hospitalization Insurance for you and your dependents
  • Accident and Term life Insurance
  • Complementary Health screening for 35 yrs. and above

    • Your key responsibilities

  • Incident-, Change-, Problem- and Service Request managementSolving incidents of customers in timeLog file analysis and root cause analysisParticipating in major incident calls for high priority incidentsPerforming changes for amendments of data within the applicationLeading Problem management to solve Application issuesCreating Service Requests for Customers to provide Reports and Statistics
  • Escalating and informing about incidents in a timely manner
  • Documentation of Tasks, Incidents, Problems and ChangesDocumentation in Service NowDocumentation in Knowledgebase (Confluence/OneNote etc.)
  • Improving monitoring of the applicationAdding requests for MonitoringAdding alerts and thresholds for occurring issuesImplementing automation of tasks

    • Your skills and experience

  • Any graduate, Any Engineering, Postgraduate from an accredited college or university with having mainframe experience more than 3 Years
  • Should have minimum 6 years of experience in Production Support role on Mainframe based application and technology like JCL, Cobol, CICS, DB2, SQL, MQ, TWS OPC Scheduler.
  • Ready to work in production support environment.
  • Experience in handling Production Releases and Deployments
  • ITIL V3/V4 foundation certification will be the advantage.
  • Experience in using ServiceNow tool

    • Note: - We don’t have regular Night shift or weekend shift but if any business requirement comes then we must work on exceptional basis.

    Key Business Competencies

    Proficiency Level (1 to 5)

  • Communication: P3 – Experience
  • Financial Management: P2 – Basic
  • Innovation: P2 – Basic
  • Managing Complexity: P3 – Experience
  • Product Knowledge (internal & external): P3 – Experience
  • Risk Management: P2 – Basic

    • Key Technical Competencies

    Proficiency Level (1 to 5)

  • Business Continuity / Disaster Recovery: P2 - Basic
  • Operational Management: P3 - Experienced

    • How we’ll support you

  • Training and development to help you excel in your career.
  • Coaching and support from experts in your team.
  • A culture of continuous learning to aid progression.
  • A range of flexible benefits that you can tailor to suit your needs.

    • Apply for this Position

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