Job Description

A global service solutions provider is seeking a Technical Support Analyst in Kuala Lumpur, Malaysia. The role involves ensuring service level agreements are adhered to while maintaining high availability and performance of monitored systems. Candidates should have professional training in computer studies, strong communication, and analytical skills, coupled with practical knowledge in service management processes. Familiarity with Unix and Windows is essential, along with experience using relevant tools like Service Now and Dynatrace.
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