Job Description
Production Customer Service Representative – Mississauga, Ontario, Canada
The Production Customer Service Representative supports the manufacturing and repair processes while serving as a liaison between Operations and customers. This role focuses on clarifying incoming orders, providing accurate information, and ensuring a seamless communication flow between customers, production, and service teams to deliver exceptional support and product quality.
Responsibilities:
Make outbound calls for order clarification and follow-up
Communicate with customers via Salesforce regarding order details and updates
Maintain and update order locations and statuses upon customer request
Assist in expediting orders as required to meet production timelines
Perform order entry tasks for new, remake, service, and credit orders
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