Production Manager

Wide and Wise is a top recruitment agency with offices in Istanbul, Milan, and Dubai, connecting exceptional talent with leading companies across EMEA, MENA, and the US.

We are looking for a Production Manager to join our partner company!

You will be responsible for managing the entire production and order delivery process; ensuring timely execution, quality control, and customer satisfaction.

This role requires strong coordination between production partners, customers, and internal teams to maintain operational excellence and contribute to a seamless value chain.

Key Responsibilities

• Oversee and control production processes shared with manufacturing partners, including additive manufacturing, machining, sheet metal laser cutting & bending.


• Prepare and present process, efficiency, and performance reports to upper management.


• Act as the main point of contact between customers and production partners throughout the project lifecycle, ensuring smooth coordination and communication.


• Coordinate with the quality department to ensure that production visuals and quality reports are accurately reviewed and recorded.


• Collaborate with technical teams to provide production partners with necessary technical support.


• Manage and monitor project timelines to ensure on-time delivery and adherence to quality standards.


• Coordinate all inbound and outbound shipments with the logistics department.


• Maintain accurate data flow and tracking of orders through the ERP system.


• Handle rework or reproduction processes in case of quality issues; escalate unresolved matters to the Partner Network department when needed.


• Manage returns, discounts, and cancellations, and follow up on refund processes; escalate disputes when required.


• Create and verify supplier and customer invoices, ensuring accurate and timely processing.


• Evaluate partner performance and update payment schedules in the system according to agreed terms.

Qualifications

• Bachelor’s degree in Mechanical, Mechatronics, Materials, or Metallurgical Engineering (or a related technical field).


• Minimum 2 years of experience in manufacturing, supply chain, or operations.


• Minimum B1 level English proficiency.


• Strong technical knowledge of manufacturing processes.


• Experience in project management, supplier relations, and customer coordination.


• Basic understanding of accounting processes and ERP systems.


• Proficiency in MS Office applications.


• Excellent communication, organizational, and problem-solving skills.