Software Support Professional

This role is responsible for providing technical support to ensure the smooth operation of key business capabilities and technology solutions, with a focus on production operations, capacity planning, and performance management.

• The ideal candidate will have experience in supporting complex software systems, identifying issues proactively and resolving them efficiently. They will also be able to communicate effectively with stakeholders at all levels.

Key Responsibilities:

1. Provide timely and effective technical support to resolve production issues;
2. Collaborate with cross-functional teams to identify opportunities for process improvements;
3. Analyze system logs and other data sources to diagnose problems;