Job Description

About the Role

This customer-facing role requires a combination of technical expertise, project management skills, and strong customer relations. The Production Readiness Manager (PRM) plays a vital role in ensuring successful customer deployments of Workday products and business-critical activities in production, delivering exceptional value to customers. Their ability to navigate complex projects, advocate for customers, and drive timely resolution of issues contributes to the overall success of the organization and customer satisfaction.

The PRM is responsible for overseeing performance testing and ensuring a smooth transition to production. They partner with customers to understand their unique needs, challenges, and business objectives. They collaborate with internal teams to identify and resolve performance issues proactively. As advocates for customers, PRMs actively represent their needs and concerns throughout the deployment process.

PRMs monitor progress, track key performance indicators, and provide regular updates to stakeholders. They leverage their project management skills to coordinate resources, manage timelines, and mitigate risks. PRMs also have a deep understanding of change management principles and employ strategies to minimize disruption and ensure a seamless transition to production.

Keys to success in this role include:

  • Technical competence and continuous interest in Workday products

  • Ability to demonstrate knowledge of Workday's technical architecture

  • Ability to use indirect influence and successfully engage with Senior Leadership, Technical, and Functional staff to overcome challenges and drive issues to resolution

  • Outstanding time management and prioritization skills

  • Hyper-attention to detail

  • A holistic approach to guiding customers and partners through the Workday performance methodology, proactively identifying and resolving performance issues, and decreasing deployment risks

  • Ability to thrive with ambiguity and manage challenges in a fast-paced environment

  • Pride in producing quality results!

    • About You

    You thrive in collaborative settings, building strong relationships, fostering a culture of psychological safety, and sharing knowledge. Your passion for learning drives you to seek new insights and create practical solutions. Resourceful and independent, you navigate uncertainty with confidence. Ambition, self-motivation, and passion for customer relations make you a valuable asset. You transform complex concepts into engaging stories, accurately report project status, and manage issues professionally. You excel at implementing change management strategies, communicating effectively, and driving success.

    Basic Qualifications

  • Bachelor’s degree in Technical Area (Computer Science, MIS) or equivalent technical work experience and acumen

    • Production Readiness Manager

  • 4+ years of experience in product support, customer success, account management or consulting for a complex B2B enterprise software solution with a solid grasp of underlying technologies

  • 4+ years of experience successfully implementing or managing a complex SaaS solution and working with large enterprise accounts

    • Other Qualifications

  • Demonstrated ability to understand and successfully explain technical architecture.

  • Ability to confidently balance multiple initiatives and manage shifting priorities efficiently.

  • Excellent verbal, presentation and interpersonal skills, including the ability to chair meetings.

  • Demonstrated leadership skills to influence, interact and collaborate with senior leaders and technical resources, internally and externally.

  • Excellent organization, communication and presentation skills (project management experience is a must)

  • Strong analytical and problem solving skills both technically and functionally.

  • Crisis management experience is a plus.

  • Ability to learn new products quickly through instruction and self-training.

  • Comfortable in a fast-paced process-focused environment.

  • Excellent analytical, problem solving, and multitasking skills

  • Working experience with at least one of the following business areas: Human Resources, Payroll, Time Tracking, Recruiting, Financials

    • This position is based in the Workday Pune office. Candidates must be willing to relocate to Pune.

    Candidates will be expected to work EMEA shift hours: 01:30PM - 10:30PM (EMEA Daylight Time) / 02:30PM - 11:30PM IST (EMEA Standard Time) to support our EMEA customers.

    Candidates will be expected to work from the office at least 50% of the time.

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