Job Description
Job Description
Insight Global is looking for a Production Support Analyst to join one of our enterprise clients in Richmond, VA. The ideal candidate will be responsible for providing 24X7 end to end detailed monitoring and support of all infrastructure and application components which includes monitoring of the network, databases, middleware, backup, storage, application specific and operating system specific components with the goal of proactively identifying and resolving performance issues prior to interruption of services to the customer. Shift is Thursday, Friday, Saturday 7 am - 8 pm.
Responsibilities include, but not limited to:
* Use of monitoring tools to proactively identify and research potential production incidents.
* Respond to alerts regarding potential production incidents.
* Escalate to advanced support as needed for problem resolution.
* Perform trending and analysis using monitoring tools and reports in order to proactively identify and addre...
Insight Global is looking for a Production Support Analyst to join one of our enterprise clients in Richmond, VA. The ideal candidate will be responsible for providing 24X7 end to end detailed monitoring and support of all infrastructure and application components which includes monitoring of the network, databases, middleware, backup, storage, application specific and operating system specific components with the goal of proactively identifying and resolving performance issues prior to interruption of services to the customer. Shift is Thursday, Friday, Saturday 7 am - 8 pm.
Responsibilities include, but not limited to:
* Use of monitoring tools to proactively identify and research potential production incidents.
* Respond to alerts regarding potential production incidents.
* Escalate to advanced support as needed for problem resolution.
* Perform trending and analysis using monitoring tools and reports in order to proactively identify and addre...
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