Job Description
Job Description
Role: Production Support Analyst
Work Type: 100% Remote
Primary Skill: Java application Production support/DEVOPS CI/CD
Primary Responsibilities (RUN-Focused)
The resource will be accountable for operational stability and support, including:
• Monitoring system health and responding to production alerts and incidents
• Frontline incident triage and resolution using ServiceNow
• Participation in an established on-call rotation during business-critical periods
• Weekly fix, maintenance, and patch testing and validation
• Application and API certificate monitoring, renewal, and validation
• Participation in disaster recovery (DR) testing and exercises
• Coordination with internal teams and vendors to troubleshoot and resolve issues...
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