Production Support Analyst

Position Overview

The Enterprise Business Support and Operations (EBSO) organization is responsible for the operational stability, scalability, and performance of Autodesk’s enterprise business applications. We are seeking a Support Analyst with strong technical depth to supportSAP BRIM and Salesforce platforms, including upstream and downstream integrations across enterprise systems.

This role focuses on production support, incident management, system analysis, and release readiness, as well as active participation in projects delivering new functionality. The Support Analyst ensures operational excellence by meeting defined service level objectives (SLOs), improving system reliability, and enabling effective post-launch support.

Responsibilities

Provide Tier 2 / Tier 3 operational support for SAP BRIM and Salesforce, including complex issue diagnosis and resolution

Analyze and resolve application, integration, and data...