Production Support Analyst - Trading

Location: Chicago (Hybrid – at least 4 days onsite/week)

Visa Sponsorship: We offer sponsorship under specific treaty-based U.S. work visas, including TN and E-2 (for eligible Canadian, Mexican, and French citizens). We do not support or transfer other visa types (e.g., H-1B).

The candidate will perform Application Production Support activities as part of a Global organization. The candidate will play a critical role in ensuring system stability, monitoring application performance, and facilitating smooth interactions between IT and the Derivatives business.

Role and responsibilities

• Diagnose and resolve application issues promptly to ensure smooth operations.
• Follow escalation, incident, and problem management protocols.
• Work with internal teams to improve processes and boost application reliability.
• Manage the...