Job Description
" Master Incident/Ticket Handling and ITIL processes
o Capability to investigate cases by correlating application behavior, application logs and configuration setup to customer questions.
o Reservation, Inventory, Ticketing knowledge, hands-on experience is a needed.
Fluent English
o Listening/Reading: Can understand with ease everything heard or read. Can understand a wide range of demanding, longer texts, and recognize implicit meaning. Can summarize information from different spoken and written sources.
o Speaking: Can express him/herself spontaneously, fluently and precisely, differentiating finer shades of meaning even in more complex situations.
o Writing: Can produce clear, well-structured, detailed text on complex subjects.
Others:
o Multicultural approach, responding to our Scandinavian customer base expectations
o Customer centricity: customer and customer satisfaction are the heart of our business
o Accountability, Autonomy and Proactivity, to provide customers with a high level of continuous service and support, while managing priorities
o Communication & Information gathering from listening/questioning techniques to delivery of presentations internally as well as towards customers
o Analytical thinking: Ability to use a methodical step-by-step approach to break down complex problems or processes into their constituents parts, identify causes and effects patterns and analyze problems to arrive to an appropriate solution
Team spirit, transparency & knowledge sharing are part of our culture"
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