Job Description

Location: Bangalore
Experience: 10+ Years


The Value You Deliver

  • You should be providing 2nd level support for identification and communication of environment/ application problems
  • Assisting and gathering performance and availability metrics
  • You need to Identify potential process improvements, and opportunities to streamline procedures
  • Investigating potential new tools to reduce triage time and improve results
  • You should carry out Application deployments and new server build outs.
  • Overseeing small projects as both an individual contributor and as a team player
  • You need to assist in on-going environment validation tasks
  • You should participate in oncall rotations

    • The Skills that are Key to this role


    Technical

  • Ability to demonstrate through 8-12 years of work experience like knowledge on troubleshooting enterprise web applications, including configuration issues, in a Unix/Linux environment with Apache, Nginx , Tomcat .
  • Working knowledge of AWS cloud platforms
  • Working knowledge of Docker Container, Kubernetes is must
  • A working knowledge of Jenkins is must
  • A working knowledge of DataDog & Splunk is must .
  • A working knowledge of python .
  • Good working knowledge on ITIL processes like Incident management, Change management etc.,
  • Demonstrated ability to ask the right questions to get to the bottom of issues, to identify root cause
  • Skilled at balancing project work with interrupt-driven tasks and re-evaluating priorities frequently based on new information
  • You should be able to prioritize issues for resolution, hold or escalation
  • Tenacious and good with follow-through, recognizing things that need to be done and pushing self and others to achieve goals.
  • Ability to learn new technologies on the job in a fast-paced environment

    • Behavioral-

  • Good communication (written and verbal) and interpersonal skills.
  • Positive relationship management and good facilitation skills.
  • Passion for excellence and a desire to learn and to improve support strategies, processes, and procedures.
  • Must be adaptable to change, work well under pressure, and be able to multi-task, while maintaining a positive outlook.
  • Strong problem solving and troubleshooting skills.

    • The Skills that are Good to Have for this role

  • Knowledge of Ansible, Terraform, Opentofu
  • Knowledge of Load balancing tools like F5, AVI, log mining tool like Splunk. CD tool like uDeploy

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