Production Support Engineer

Primarily in Azure ADF, Databricks, Synapse etc or ETL tools like (Ex Datastage, Informatica, Oracle Data integrator or SSIS ).<br /> Flexible to work in 24X7 shifts.<br /> Flexible to work from office 3-5days work week.<br /> Oversee the day-to-day operations of the Technical Support Team.<br /> Act as an SPOC for all stakeholders (customer and internal) who will take accountability for delivery and customer satisfaction.<br /> Act as a mentor and provide oversight, coaching, and training to technical support staff<br /> First point of contact for all escalations.<br /> Track SLAs and report the same as part of WSRs.<br /> Should understand shift management roasters and be able to work in onsite-offshore model (multi-geo support team).<br /> On-board all new technical support team members and work in review and creation of SOPs for recurring issues.<br /> liaising with team members, management, a...