Production Support Engineer - IBM MDM/RDM, ServiceNow

Job Title: Senior Production Support Engineer IBM MDM / RDM Location: Toronto Experience: 68 years Industry: Banking / Financial Services Job Summary: We are seeking a Senior Production Support Engineer to manage, monitor, and maintain enterprise applications including IBM MDM, RDM, IBPM EPM and associated databases. The role involves L3 support, incident management, troubleshooting, and process automation, working with cross-functional teams and ITSM tools like ServiceNow. Key Responsibilities: Provide production support for enterprise applications including IBM MDM, IBM RDM, IBPM EPM. Monitor, troubleshoot, and resolve application issues, database errors, and batch job failures. Perform L3 support for DB2 and Netezza databases, including query optimization and data validation. Automate tasks and processes using Unix Shell scripting. Manage batch scheduling and job automation using ESP / Autosys. Handle incident, problem, and change management through ServiceNow ITSM. Track and manag...