Job Description

Job Description

Job Title: Senior Production Support Engineer – IBM MDM / RDM

Location: Toronto

Experience: 6–8 years

Industry: Banking / Financial Services

Job Summary:

We are seeking a Senior Production Support Engineer to manage, monitor, and maintain enterprise applications including IBM MDM, RDM, IBPM EPM and associated databases. The role involves L3 support, incident management, troubleshooting, and process automation, working with cross-functional teams and ITSM tools like ServiceNow.

Key Responsibilities:

  • Provide production support for enterprise applications including IBM MDM, IBM RDM, IBPM EPM.

  • Monitor, troubleshoot, and resolve application issues, database errors, and batch job failu...

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