Job Description
· Monitor production systems, job flows, interfaces, and file transfers to ensure system health and timely business operations.
· Resolve operational problems within defined schedules and service level agreements.
· Analyse and troubleshoot root causes of system or job failures, escalating to L2/L3 teams as needed.
· Handle and follow up on escalated incidents and outstanding production issues promptly.
· Document all incidents, actions, and resolutions in the daily operational log and ticketing tools.
· Manage job calendars, scheduling, and restarts for timely process completion.
· Maintain user accounts, access rights, and perform password resets as per requests.
· Ensure daily handover of open incidents and operational tasks during shift changes.
· Participate in UAT, production cutovers, and customer onboarding support.
· Contribute to process documentation and provide operational knowledge transfer to new or backup staff.
· Recommend and support proce...
· Resolve operational problems within defined schedules and service level agreements.
· Analyse and troubleshoot root causes of system or job failures, escalating to L2/L3 teams as needed.
· Handle and follow up on escalated incidents and outstanding production issues promptly.
· Document all incidents, actions, and resolutions in the daily operational log and ticketing tools.
· Manage job calendars, scheduling, and restarts for timely process completion.
· Maintain user accounts, access rights, and perform password resets as per requests.
· Ensure daily handover of open incidents and operational tasks during shift changes.
· Participate in UAT, production cutovers, and customer onboarding support.
· Contribute to process documentation and provide operational knowledge transfer to new or backup staff.
· Recommend and support proce...
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