Production Support Engineer

Job Description

We are seeking an Application Support Engineer to provide high-quality day-to-day production support for Java / web-based applications supporting Product and Market Risk systems. The role involves close collaboration with infrastructure, development, vendors, and business stakeholders to ensure stable and reliable application operations in a 24x7 production environment.

Key Responsibilities

• Provide day-to-day production support for Java and web-based applications
• Monitor application health and respond to production issues in accordance with Service Level Agreements (SLAs)
• Perform incident investigation, root cause analysis, and impact analysis in a structured manner
• Coordinate and support infrastructure maintenance activities
• Manage and support application release implementations, following best practices in release and change management
• Work closely with peer application teams, in...