Production Support Lead _ RPA

Work Schedule: Monday to Friday – On-site 

Reports To: Head of IT & Managed Services 

Employment Type: Full-Time 

About Valenta 

Valenta is a global business solutions provider specializing in consulting, digital 

transformation, and managed services. We help organizations streamline operations, 

reduce costs, and drive sustainable growth through strategic outsourcing and intelligent 

automation. 

Our Vision: Making life easier, one intelligent automation at a time. 

About the Role 

We are seeking an RPA Managed Services Lead (UiPath) to manage and lead 

automation support operations. This role focuses on monitoring deployed bots, 

optimizing performance, and delivering strong, proactive client support with excellent 

turnaround times (TATs). 

The ideal candidate should have a solid UiPath technical background, operational 

leadership skills, and the ability to collaborate closely with clients while driving 

automation efficiency and ROI. 

Key Responsibilities 

• Daily monitoring of bot runs, queues, and automation performance. 

• Manage incidents and client support tickets with sharp TATs. 

• Understand client business processes and act as a liaison between business 

and technical teams. 

• Optimize bot performance, resource utilization, and license allocation. 

• Work with UiPath architecture components including Orchestrator, VMs, and 

licensing models. 

• Lead and mentor the managed services team to ensure high-quality support. 

• Prepare and share performance reports with clients. 

• Identify recurring issues and drive continuous improvements in stability and 

scalability. 

Required Qualifications 

• Bachelor's/Master's degree in CS, IT, Engineering, or relevant field. 

• 7+ years of RPA experience with minimum 3+ years in UiPath support/managed 

services. 

• Strong background in monitoring, troubleshooting, and optimizing UiPath 

automations. 

• Experience in client communication, SLA management, and proactive support. 

Technical Skills 

• Strong expertise in UiPath Orchestrator, unattended bots, queues, and 

scheduling. 

• Good understanding of UiPath infrastructure — VM allocation, license 

management, Orchestrator architecture. 

• Experience with exception handling, logging, and best practices for bot stability. 

• Knowledge of SQL, APIs, and integrations (preferred). 

• Prior experience supporting enterprise RPA environments. 

Leadership & Soft Skills 

• Highly vigilant, proactive, and client-focused. 

• Strong problem-solving and decision-making skills under pressure. 

• Excellent communication and stakeholder management abilities. 

• Ability to guide, mentor, and manage support analysts effectively. 

• Strong organizational and reporting skills. 

If you are passionate about automation, proactive client support, and driving 

operational excellence — we would love to connect with you! 

Interested candidates can share their updated CV at: 

[HIDDEN TEXT] 

8867594009

Skills Required
Uipath, Orchestrator, Incident Management, Sla, TAT, Queue Management, Scheduling, Exception Handling, Logging, Performance Optimization, License Management, vm management , Sql, Apis, Integrations, Client Support, Stakeholder Management, Service Delivery, Escalation Management, Scalability, Reporting, KPI, Team Leadership, Mentoring, Continuous Improvement, Itsm, Servicenow