Production Support Specialist

Overview

The Production Support Specialist will be responsible for resolving all tickets submitted by our clients in a timely fashion. The Production Support Specialist will also educate our clients on new and existing functionality to make sure their needs are met.

Responsibilities

• Deliver best in class customer service and ensure the client’s needs are met
• Respond to customer requests, whether they are reported issues, questions or assistance requests, helping them to be able to utilize the product properly
• Understand the reported issue (especially from a technical perspective) and be able to replicate the respective scenario in the LendingFront environments
• Perform technical investigation with root cause analysis of the issue reported, providing adequate solutions where feasible and/or detailed analysis
• Validate defects thoroughly by ensuring that the described scenarios are fixed
• Effectively p...