Production Team Leader

Ensure cloud platform and services are designed to support and align with our overall business strategies and priorities. Activities will include building out service capabilities to match SLA requirements, capacity modeling for scale and cost, and security management.Monitor, manage and operate our cloud service. Scale our service with required monitoring and alerting capabilities, and develop incident management, and security and compliance activities/processes.Manage the Service Operations team to operate with a culture of business and customer centricity by maintaining; SLA for each service, including incident response, problem management, and service upgrades.Develop and drive, as the primary owner, the communication strategy for internal and external stakeholders (including customers) to convey service health, tracking against SLAs, current and historical incidents, upcoming events or upgrades.Ensure all technical procedures are documented, reviewed and updated and actively contribute to the maintenance of operational standards & policiesCollaborate with the internal R&D team to automate infrastructure services and system administration tasks wherever possible and implement a monitoring strategy to provide rapid feedback and diagnostics in the event of a service disruption.Create relationships with other departments,, to make sure we provide services with high availability and superior performance for all our customers.Provide technical leadership, coaching and mentoring for the team you build, fostering a culture of accountability, innovation and team building.