Professional II, Global Service Delivery

Professional II, Global Service Delivery

Location: Concentrix Makati, National Capital Region, Philippines

Responsibilities

• Partner with cross‑functional teams to assess and identify client health risk drivers and propose corrective action plans.
• Develop and maintain strategic roadmaps to drive customer retention and expansion.
• Plan and lead high‑impact initiatives to improve scaled sales efficiency and effectiveness.
• Continually assess operational risks and leverage operational understanding of client/stakeholder processes to develop and implement corrective action plans globally.
• Build a culture of globally consistent best practices through continuous improvement by actively collecting feedback through various methods, evaluating efficiencies, and recommending changes to optimize sales delivery.
• Leverage strong interpersonal skills to establish trusted advisor relationships with clients.
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