Professional Services - Customer Experience Associate

Overview

Who We Are. Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands, including Bluehost, HostGator, Domain.com, Network Solutions, Register.com and Web.com. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands.

Professional Services Customer Experience Associate is an offline role responsible for supporting the Professional Services Fulfillment team in overall Customer experience and Customer retention opportunities. The focus of this role is analyzing Customer feedback and making recommendations based on the research to leadership, reviewing surveys to support an increas...