Job Description

Overview

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.


We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.


We empower exceptional people to create extraordinary experiences together. 


Bring your whole self.

As a Professional Services Sales Senior Manager in Medallia’s Professional Services group, you play an integral role in supporting the sale of Medallia. You leverage your deep experience leading software implementations, as well as expert knowledge of Medallia to inspire customer confidence. You help prospects architect best practice solutions that address specific customer business needs while being practical to implement and easy to service. You are the critical link between commitments made during the sale and delivery during the implementation. You are the expert voice, pivotal designer, reviewer, and escalation point to ensure success for new and existing Medallia customers operationalizing CEM. This is an ideal opportunity for someone with a background in technology, consulting, market research, client management, and pre-sales to take a leading role in transforming the way our clients engage their customers and in driving Medallia’s growth.


Responsibilities

  • Business Development:
    -Assist Sales on new business opportunities by responding to RFPs, supporting sales meetings, and designing and scoping the services
    solution for clients and prospects
    -Highlight the features and benefits of the Medallia and make recommendations to address questions during the sales cycle
    -Review, advise on and approve the scope and cost of Medallia Professional Services
    -Support SOW and Addendum creation by being an expert on Medallia technology and by representing the interests of customers and the Professional Services team
  • Client Management:
    -Work closely with clients during the sales cycle, early in the implementation phase, and through to their transition to servicing, to ensure satisfaction
    -Ensure a smooth transition from the sales cycle to the implementation phase
    -If needed, you’ll be there to support the implementation team and customer on any sales-related escalation topics
    -Support Team Engagement and Growth
    -Create a culture of achievement and teamwork
    Continually search for ways to improve Services offerings and the methods by which customers are on-boarded to Medallia
    -Reach team goals for subscription revenue and group profitability

  • Other Responsibilities:
    -Play a leading role in the development of the Services team and Medallia as we scale, including process, people, and technology
    -Lead cross-functional initiatives, e.g., with Product, Engineering, Marketing, and Sales departments
    -Position requires some travel, minimum of 20%

    • Qualifications

    Minimum Qualifications

  • 8+ years of Experience with 5 years focused on technology consulting, project management or customer management
  • Professional fluency in both German and English

    • Preferred Qualifications

  • Demonstrated experience with the sales cycle in one or more of the following areas: up selling, change orders, system demonstrations or solution best practices
  • Demonstrated experience managing a changing portfolio of implementations, supervising multiple project managers designing and implementing technology solutions with new clients across industries
  • Record of consistently meeting objectives and exceeding targets at top-performing companies
  • Demonstrated interest in technology, including comfort with technical concepts and ability to learn new technology applications
  • Interpersonal skills, including the ability to work with both technical and business team members
  • Experience in enterprise software, IT consulting, management consulting, or market research
  • Participation in mid to late sales cycle activities assessing technical or business requirements
  • Bachelor’s degree or equivalent experience'
  • Master’s degree

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