Program Coordinator

For more than 120 years, Hope Community Services has supported West Australians experiencing mental health challenges, family and domestic violence, alcohol and other drug issues, and other complex needs.

Hope is funded by the Mental Health Commission (WA) to deliver Psychosocial Support Packages for people living with persistent and complex mental health challenges. Our work is recovery-oriented, trauma-informed, and grounded in choice, self-determination, and participant voice.

Hope operates as an independent system steward, coordinating access to psychosocial supports rather than delivering clinical treatment. We work in partnership with participants and their families, lived-experience workers, service providers, clinicians, and community stakeholders across Western Australia to ensure fair access, strong governance, and quality outcomes.

About the Role

We are seeking an experienced Program Coordinator to provide statewide oversight, coordination, and governance of Psychosocial Support Packages delivered under a Mental Health Commission (WA) funded program.

Psychosocial Support Packages operate as a statewide service. This role holds accountability for program governance, consistency, reporting, and quality outcomes across Western Australia, while being physically based at Hope Community Services’ Armadale office as the primary work location. Regular statewide travel may be required to support participant choice, provider engagement, assessment processes, and transition planning.

This is a senior system-level stewardship role, responsible for ensuring fair, transparent, and timely access to packages; alignment with recovery-oriented and lived-experience principles; and strong contractual, financial, quality, and risk oversight. This role does not provide clinical treatment.

The Program Coordinator chairs assessment and review panels, approves recovery and transition plans, oversees provider performance, and proactively manages package exits to support responsible recycling of funding. The role also provides leadership and supervision to Recovery Coaches, embedding ethical, culturally safe, and recovery-oriented practice across the program.

What’s on Offer

• $110,102.72 per annum (SCHADS Level 6) + super
• Salary packaging up to $15,900 tax-free
• Full-time, permanent role (38 hours per week)
• Based in Armadale, with potential regular statewide travel
• Senior role with genuine influence on system quality
• Supportive leadership and professional development

About You

• Relevant tertiary qualification in health, social sciences, or human services
• Demonstrated leadership experience in complex community mental health or psychosocial programs, including contract, quality, and budget management
• Strong knowledge of recovery-oriented practice and lived-experience frameworks, with the ability to integrate peer workforce roles into service coordination
• Proven stakeholder engagement skills, including convening multidisciplinary assessment panels and negotiating with service providers
• Experience building culturally safe and secure partnerships, including with Aboriginal organisations
• Strong risk-management skills, with experience overseeing critical incidents, complaints, and safeguarding processes
• High-level written and verbal communication skills
• Current Working with Children Check
• National Police Clearance (issued within the past 3 months)
• Lived experience of mental health and/or AOD recovery
• Experience in Mental Health Commission funded programs.

Next Steps

Please submit your resume and a cover letter addressing the selection criteria. Shortlisted applicants will be contacted for an initial discussion, followed by a formal interview.

We are an equal opportunity employer and strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, and individuals with lived experience of mental health recovery.