Program & Customer Manager – Global Accounts

Job Title: Program & Customer Manager – Global Accounts

Department/Function: Digital Operations/AI & GenAI Services

Location: Bangalore, India

Reporting To: Head of Professional Services

Employment Type: Full-time

Work Mode: Hybrid (3 days On-Site), Whitefield, Mahadevapura

1. Role Summary

The Program & Customer Manager – Global Accounts acts as the central orchestrator for a premier, multinational client, overseeing all programs, projects, and services across regions. This role ensures tight alignment between the client’s global strategy and local execution, drives revenue growth, manages cross-regional dependencies, and serves as the single point of accountability for end-to-end service delivery.

Positioned within the business organization, the role carries ownership for customer outcomes, program governance, and people leadership across global delivery teams...