PROGRAM MANAGER

Responsibilities

• Program Planning & Coordination: develop complete program plans including deliverables, schedules, milestones, resource planning. Coordinate Engineering, Quality, Supply Chain, Production to ensure smooth execution.
• Align the program's goals with the organization's long-term business strategy, focusing on continuous improvement and identifying opportunities for growth within existing accounts.
• Customer Management & Communication: act as the primary contact for customers on all program matters. Provide regular program updates, ensure all customer requests pass effectively to internal teams.
• Drive customer satisfaction through effective customer management, feedback analysis, corrective actions, and service improvement programs.
• Program Execution & Tracking, New Product Introduction (NPI) Support: monitor the progress of all program activities against timeline, quality, and cost targets. Track sample builds, N...