Program Manager

Operations Manager

We are seeking a highly skilled and experienced Operations Manager to lead our IT operations. The ideal candidate will have a strong background in IT Service Management (ITSM) and IT Infrastructure Library (ITIL) frameworks, with extensive experience in cloud operations and service delivery. This role requires a visionary leader who can optimize our operational processes, ensure service excellence, and drive continuous improvement within a dynamic technology environment.

Responsibilities

• Operational Leadership: Lead, mentor, and manage a team of IT operations professionals, fostering a culture of high performance, collaboration, and continuous learning.
• IT Service Management (ITSM) & ITIL: Champion the adoption and adherence to ITIL best practices across all operational processes, including incident management, problem management, change management, release management, and service request fulfillment. ...