Program Manager - Contact Center

ITCON Services is looking for a bright, motivated Program Manager - Contact Center with FMCSA (Federal Motor Carrier Safety Administration) experience to join our team.



A Program Manager for a contact center oversees contact center programs, managing budgets, staff, and operations to meet strategic business objectives. Key responsibilities include leading cross-functional teams, developing and implementing new strategies, managing financial performance, ensuring operational efficiency, monitoring key performance indicators (KPIs), and resolving issues to maintain high levels of customer satisfaction. The role requires strong leadership, communication, problem-solving, and analytical skills to manage projects from inception to completion and align operations with overarching company goals.



Key Responsibilities

• Program Leadership & St...